Privacy Policy
Mackay Shipment Ltd. (hereinafter referred to as “the Company,” “we,” or “our”) places the utmost importance on protecting your personal data and maintaining your privacy. We strictly comply with data protection laws, including the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable regulations. This Privacy Policy is designed to transparently inform you about what data we collect, how and why we use it, how we protect it, and your rights regarding your personal information.
We collect and process personal data that you voluntarily provide when using our services or interacting with our website. This may include your name, email address, postal address, phone number, payment details, delivery information, and details about your shipment contents. For example, when arranging an international shipment of personal belongings, you provide recipient addresses, contact details, and information about your items to help us organize delivery and customs clearance.
Additionally, when you visit our website, technical data about your device and browsing behavior is collected automatically. This includes IP address, browser type, operating system, visit timestamps and duration, referral sources, and actions taken on the site. This data is gathered through cookies, web beacons, and other tracking technologies. We use this information to analyze website performance, improve user experience, prevent fraud, and enhance security. For instance, cookies allow us to save your language preferences or shopping cart contents for future visits.
Your personal data is used solely to fulfill our contractual obligations to you: processing orders, organizing international shipping, customs handling, payment processing, communication about delivery status, and customer support. We do not share your information with third parties for marketing purposes without your explicit consent. The only exception is trusted partners such as logistics providers, customs brokers, and payment processors who are directly involved in fulfilling your order and who are bound by strict confidentiality and security requirements.
Protecting your data security is a top priority. We implement technical and organizational measures such as data encryption during transmission and storage, regular software updates, and strict access controls. For example, payments are processed through Stripe, which uses certified security protocols to safeguard financial information. Should any security breach occur, we are committed to promptly informing you and taking all necessary actions to minimize risks.
You have the right to access your personal data, request corrections, deletion, or restriction of processing. You may also withdraw your consent to data processing if it is based on your consent rather than contractual necessity. Additionally, you have the right to data portability, meaning you can receive your data in a machine-readable format for transfer to another data controller. To exercise these rights, you can contact us using the contact details provided on our website, and we will respond within legally mandated timeframes.
Our Privacy Policy clearly explains how we use cookies and similar tracking technologies. You may manage your cookie preferences through your browser settings or via tools provided on our website. Please note that disabling cookies may affect website functionality and user experience.
We regularly review and update this Privacy Policy to reflect changes in laws and technology. The most current version will always be available on our website, with the date of the last update indicated. We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding your personal data, please contact us at info@mackayshipmentexprtss.com or by phone at +44 7742 270161. We are committed to transparency and supporting our customers in all matters relating to privacy and data protection.